Here at EPPE we stand behind every product we manufacture and distribute. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a refund for products returned within 30 days and store credit up to 60 days after your purchase date. Unfortunately shipping/import fees are non-refundable.
N.B. This policy only applies to orders placed directly on the EPPE WEBSITE.
HOW TO RETURN:
Step 1: Fill out the Return/Exchange Form located on the back of your packing slip. If you cannot locate your packing slip, please click here to either submit the form online or print one out. There is no approval needed for a product return.
Step 2: Package the products and your Return/Exchange Form in any secure box of your choosing.
Step 3: Mail your items to:
EPPE SKINCARE Returns
Unit C1, 121 Duke Street
Kingston, Jamaica 0000
**Please note that you are responsible for shipping costs and the safe return of merchandise, but you can select the carrier that works best for you.**
Step 4: Most returns are processed within 10 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
PLEASE KEEP IN MIND:
+ Products can be used but we do not accept empty bottles.
+ If your order is lost or damaged, we are happy to assist within 30 days from the date of purchase. Please contact our Client Service Team so we can resolve this for you promptly.
+ If an exchange is requested, a store credit will be issued for the returned item and the credit will be used to purchase the new product.
+ Products purchased with store credit will be reimbursed as store credit.
+ Promotion codes are considered a discount on the order and the value of the discount will not be refunded when your return or exchange is processed. Promotion codes and discounts will not apply to exchanges.
+ We are unable to issue a refund or exchange for any gift with purchase. You do not need to return free gifts with purchase along with your other products.
+ For products purchased from authorized resellers, please contact that retailer for return/exchange information. We can only accept returns/exchanges for orders placed directly through the EPPE website.
+ If your original payment method is expired or no longer valid, we are only able to issue a refund in the form of a store credit.
+ If you received your product as a gift, it is eligible for a store credit or exchange. Please reach out to Client Services here, so we can obtain and confirm the original order details.
+ International Clients: We are unable to refund duties and taxes as these are collected by the governing country, not EPPE Skincare. This includes import fees for Canadian Clients.
RETURNS RECEIVED WITHIN:
0 – 30 days from purchase date: Returns will be processed as a refund, back to the original payment method. Refund can also be a store credit, if preferred.
30-60 days from purchase date: Returns will be issued as store credit only. Store credit never expires but it does not have cash value and cannot be refunded.
60+ days from purchase date: Returns will not be accepted.